Shipping policy
Shipping Policy
Effective Date: August 2025
Business Name: Focusd Brand LLC
Order Processing
All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume periods such as new drops or holidays, processing times may be slightly extended. We appreciate your patience.
Shipping Rates & Delivery Estimates
We offer standard and expedited shipping options at checkout. Shipping charges for your order will be calculated and displayed at checkout based on your delivery location and selected service.
| Shipping Method | Estimated Delivery Time | Rate |
|---|---|---|
| Standard (US) | 3–7 business days | Varies |
| Expedited (US) | 2–3 business days | Varies |
| International | 7–14 business days | Varies |
Note: Delivery times are estimates and may vary due to carrier delays, customs, or other circumstances beyond our control.
International Shipping
We currently ship to select countries outside the U.S. Customs, duties, and taxes are not included and may be applied by your local customs office. Focusd Brand LLC is not responsible for these charges.
Shipping Restrictions
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We do not ship to P.O. Boxes.
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We are unable to ship to embargoed or restricted countries.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow up to 48 hours for tracking information to become available.
If you haven’t received your order within the estimated delivery window, contact us at [your email address] with your name and order number, and we’ll look into it for you.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery is confirmed. Please ensure you provide a secure delivery address. If an issue arises, contact the shipping carrier directly to file a claim.